Last updated: July 2026
Feryo provides automated conversation-management technology that answers customer inquiries on behalf of businesses ("Clients") through Meta messaging platforms, using information (products, prices, branches, policies) supplied and approved by each Client.
We act as a technology provider for the business you are messaging. The business remains solely responsible for its products, prices, offers, order fulfillment, and customer relationships. Any purchase or agreement is between you and that business.
Responses are generated automatically from the business's approved data. When an inquiry falls outside the system's scope, the conversation is transferred to the business's human team. Automated responses do not constitute professional, medical, or legal advice.
You agree not to use the messaging service to send unlawful, abusive, or fraudulent content, or to attempt to disrupt or reverse-engineer the service.
We aim for continuous availability but do not guarantee uninterrupted operation, particularly where interruptions arise from third-party platforms (including Meta) or the Client's own systems.
Use of personal data is governed by our Privacy Policy.
We may update these terms from time to time. Continued use of the service after changes constitutes acceptance.
Farouk Hatem — faroukhatemm@gmail.com